Negotiation Skills covers all factors and phases of the negotiations engagement and gives you the framework and confidence to negotiate value beyond cost tactics.

Course Objectives

  • The Nature and principles of Negotiation
  • People’s Dynamics in a relationship context
  • Negotiation Styles and Identifying and using non-verbal behaviour
  • The Negotiation process
  • The stages of negotiation
  • The impact of strategies and tactics

Key Topics

  • Wo are you? Who is the other?
  • What is the context?
  • Negotiation Styles
  • The Negotiation Process and Negotiation terminology
  • The Phases of Negotiation
  • Plan, Prepare, Relate
  • Negotiating games
  • 7 Master Negotiation strategies

Learning Outcomes

As a result of this workshop participants will:

  • Become a better negotiator by understanding their self and others
  • Identify the commercial context of the negotiation and adapt behaviours to achieve the desired outcome;
  • Understand the negotiation process and the phases of a negotiation;
  • Use Negotiation terminology and Tactics
  • Employ a variety of persuasion strategies to achieve their goals
  • Identify the other party’s techniques and respond to build rapport more effectively

Who Will Benefit from This Course

This course is suitable for professionals who negotiate for a living and who need to understand the framework of the process, setting out the sequence of the negotiation, the acceptable options of various outcomes, mapping tactics and strategies to reaching a win-win agreement for both parties.

Duration: 1 day